SmartPhones Spy Frequently Asked Questions

SmartPhones Spy Technical Support Frequently Asked Questions
Does SmartPhones Spy work on my phone?
SmarthPhones Spy works on certain smart phones which run the Windows Mobile or Symbian OS operating system. A partial list of compatible phones can be found here. Your phone's account must have Internet access to upload logs.

Can anyone review recorded data besides me?
Our server keeps your files safe and secure. Nobody else can access your activity without your secret password.

Will users know SmartPhones Spy is installed or running?
SmartPhones Spy uses the latest innovations in mobile monitoring to keep your monitoring safe and secure. There are no indications that SmartPhones Spy is running while it is active. The program has no entries in the Windows Mobile Start Menu, and its files are extremely discreet. Best of all, when SmarthPhones Spy is running, there is NO entry for it in the Windows Mobile Task Manager.

What are the basic steps for installing? / How do I create my account?
No matter which smart phone you have, the first step to installing SmarthPhones Spy is to create your account online. You can do this on your computer. Just go to the registration page and create your trial or full version account according to the instructions on that page.
After you have created your account, go to the instructions page in the next question for whichever type of smart phone you have.
For more details on registering, see the User Guide.

I have created my account. What's next?
After you create your account you should visit the installation instructions page for your operating system below. It will describe in detail how to install Mobile Spy onto your phone.

Windows Mobile 6.0
Windows Mobile 5.0 / 2003SE
Symbian OS 9.x(S60 3rd Edition)
Symbian OS 8.x(S60 2nd Edition)

I am receiving an Invalid Login message on my phone!
You might have recently changed your password inside your SmartPhones Spy account. The phone will need to be told the new password. If this is not the case then your trial period or subscribed period has expired.

How do I change logging settings?
You should open SmartPhones Spy on your phone by using the secret key sequence. Just dial #123456789* and wait for the login screen to appear. The call will disconnect. Then click Options and change the settings to meet your needs. Then when you are finished, select HIDE to hide the program. Note: The Symbian version's key sequence is *0123456789#

How do I change my SmartPhones Spy password?
To change your password, first login to your account. Then click the "Change Password" link on the left side menu. Enter your current password and the new password twice to confirm. IMPORTANT NOTE: If you do this you will also need to change it on your phone. Otherwise SmartPhones Spy will display an Invalid Login message.

How do I remove SmartPhones Spy?
WINDOWS MOBILE VERSION:

SmartPhones Spy can be removed from your phone using one of the following methods:

AUTOMATIC METHOD

Go to Start > Settings > Remove Programs > Remove Retina-X Studios Smartphone

If a screen appears that says all elements could not be removed, then perform the manual method.

MANUAL METHOD

1. Go to Start > File Manager.
2. Navigate to this folder: Program Files\Smartphone
3. Deletes these three files: OpenNETCF.dll, OpenNETCF.Net.dll and Smartphone.log
4. Rename the other two files to any other name such as “a” and “b”.
5. Reboot the phone. Then go back to File Manager.
6. Delete the Programs\Smartphone folder only. This will delete the two files remaining.

SmartPhones Spy is now removed from your phone.

SYMBIAN VERSION:

In Settings, remove the application "symbian"
SmartPhones Spy Common Ordering Frequently Asked Questions
How do I signup for SmartPhones Spy online?
After you have decided to purchase, go to the purchase page. Click the Buy Now link for the billing frequency you would like. Follow the screens and enter the requested information to purchase online. We accept VISA, Mastercard, Discover and American Express credit cards for online purchases. After your order completes you will immediately receive an email containing a link to download your software and instructions for installation/usage.

What charge will show on my card?
The charge for any software on our site will appear as "Plimus, Inc." which is our payment processing provider. This company handles thousands of various software orders every day for many different types of software companies.

How secure is the order process?
All order pages use the latest secured technology certified by Thawte and ScanAlert to ensure 100% Secure and Confidential buying. The order pages are tested daily and certified HACKER SAFE by ScanAlert. A logo will appear on each order page to ensure that it is secured.

Do you take orders by phone or mail?
Yes. To order Mobile Spy by toll-free phone or mail, first go to the purchase page. Click the Buy Now link for the billing frequency you would like. Then enter your information so it will be in our system.
At the bottom of this page there will be a field called "Payment Type".
In the field, select "Phone" or "Mail" and click "Next". You will then be taken to a page that gives you a reference number and a toll-free phone number to call or address to send to.

What is your privacy policy?
It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. Our products do not collect any information from your phone other than the information required for the products' successful operation.

Do you provide technical support?
Yes. After your purchase you will receive a premium software product with step-by-step instructions, updates for life and online technical support for life. In the rare case of a problem, our support team will give you step-by-step instructions to correct your issue. 100% Guaranteed.

How do I cancel my subscription?
To cancel your automatic billing just contact us to let us know you wish to cancel. Your automatic billing will be cancelled. Your account will remain active until the end of the period you purchased. At that time you would need to remove the software from your phone to avoid an "Invalid Login" error.

Do you provide software updates?
Yes. As long as you are a SmartPhones-Spy subscriber you will receive the latest upgrades to the software free of charge.