Net Orbit FAQ Frequently Asked Questions

Net Orbit FAQ Frequently Asked Questions
Which versions of Windows is Net Orbit compatible with?
The program is compatible with any 433mhz or greater PC running Windows 98 / 98SE / ME / XP / 2000 / 2003 / NT.

Does Net Orbit work on my network type?
The software works with any standard TCP/IP Windows® based Network which can be wired or wireless. It is not compatible with thinclients.

Does Net Orbit need to be installed onto every PC in my network?
It is not required to install the software on all computers in your network. You install the Admin Application to your PC. Then the Client Application is installed to each PC you want to monitor. The other non-monitored PC's in your network do not interact with Net Orbit in any way.

Are my other software programs compatible with this software?
No matter which firewall software you use, it will not be a problem with Net Orbit. If it blocks the connection we can guide you through creating an exclusion in your firewall which will allow it to go through. Other software such as anti-virus and anti-spyware are not currently known to detect Net Orbit in any way, unlike competitors.

Will users know they are being monitored by the program?
The Client Application installs without user intervention. However this is for the benefit of the admin to install remotely without user interaction. The program is not a stealth program due to the fact that it is actually multiple tools. The Client PC will display a password-protected tray icon which gives the user access to the included chat program and file manager, but only if you tell them the password. No mention of monitoring is made if the user doesn't know the password. It is your responsibility to notify your employees of monitoring.

Does the software show in Add/Remove Programs list?
No, the client application does not show in the Add/Remove Programs list. It must be uninstalled manually by the admin using the instructions in the order email.

How does the network installation process work?
The admin creates a basic login script which executes the Client Application installer file on the PC's they want to install to. Once all PC's have performed the install the login script is removed. Full instructions are included in our user guide.

What do I do after the installation process is complete?
First, you should add the connections from Connection > New Connection. After you have added the connections you can select them by clicking some or all. Then click Window and choose how many screens you want to view at once. Then to view the screens, click Play. Then go to a window and right-click inside and choose the PC you want in each window. This is also the same way you perform any of the admin commands.

After installation I can not connect to a PC to view it.
If you can't connect to some or all PCs then a firewall is probably blocking the connection. Net Orbit bypasses the Windows XP firewall. However if you have another firewall it might be blocking the port you selected. You can add an exception for that port in your firewall to allow the port and file to use the port. If you are unsure how to do this then please tell us which firewall you are using and we will help.

After installation I get an error regarding an ocx file.
Net Orbit requires the Visual Basic Runtime files which is a free download from Microsoft. It provides OCX files essential for any software created in Visual Basic, such as Net Orbit. Most systems already have these files. If you get an ocx error then download the VB runtime installer.

Help, I can't get the program to function on my network.
We are here to help. We can almost definitely get the program functioning on your network as long as it meets the requirements described on this page. Customers and trial users can contact our Live Chat on any page or leave us a message. We respond to all requests within 24 hours but most are answered much sooner.