Net Orbit Technical FAQ Frequently Asked Questions

Net Orbit Technical FAQ Frequently Asked Questions
How do I order Net Orbit Supervision Software online?
Purchasing online allows you to instantly download after the process is complete.
To do so, go to the secure order page. Follow the screens and enter the requested information.
We accept VISA, Mastercard, Discover and American Express credit cards and Paypal for online purchases. After your order completes you will immediately receive an email containing a link to download your software and instructions for installation/usage.

How secure is the order process?
All order pages use the latest secured technology certified by Thawte and ScanAlert to ensure 100% secure and confidential buying. The order pages are tested daily and certified HACKER SAFE by ScanAlert. A logo will appear on each order page to ensure that it is secured. Click the logo to verify the security.

Can I pay via Purchase Order?
Yes, you can pay via Net 30 day terms by going to the order page and selecting "Purchase Order" as Method of Payment. The next screen will show you the information you need to fax to us in order to start the Purchase Order. Although you receive the software after this process, the purchase order is a commitment to pay via your accounts payable department within 30 days.

Do you take orders by phone or mail?
Yes. To order by toll-free phone or mail, first go to the online order page to setup the order. Fill out the customer information section on the second secure page so it will be in our system. At the bottom of this page there will be a field called "Payment Type:". In this field, select "Phone" or "Mail" and then click "Next". You will then be taken to a page that gives you a reference number and a toll-free phone number to call or address to send the payment to.

What is your privacy policy?
It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. Our products do not collect any information from your system other than the information required for the products' successful operation. We also will not contact you in any way unless you request assistance.

Do you provide technical support?
Yes. After your purchase you will receive a premium software product with step-by-step instructions and online technical support for life. In the extremely rare case of a problem, our support team will give you step-by-step instructions to correct your issue. 100% Guaranteed.

Do I get a CD-ROM copy?
Although the software can be downloaded faster and you can burn a CD yourself, you can get a CD-ROM copy mailed to you as well for backup purposes. An additional charge which includes shipping is added at the order checkout. To order Net Orbit on CD-ROM, first go the order page. Check the "Add CD-ROM" box to check the box. When you order a CD-ROM you will still be sent the instant download upon purchasing. CD-ROMs are sent within 24 hours via USPS First Class Mail.

Do you provide software updates?
Yes. When you purchase any Retina-X Studios, LLC product, you will receive free minor software updates until the next major version is released, which typically happens once per year. At that time you can upgrade to a future version for a substantially reduced price.